T&C's/F.A.Q's

Everything you need to know....

Meet & Greet/ Familiarization Period

Before booking with NAILSWORTH CREATURE COMFORTS, the dog’s owner must bring their dog/s in person for a familiarization meet and and greet and suitability assessment and complete my online forms and consent.

The purpose of this is to assess the dog’s temperament with other dogs and to assess the suitability of my home environment for your dog. This also provides the owner the opportunity to assess for yourself the suitability of NAILSWORTH CREATURE COMFORTS home environment and raise any concerns you may have or ask any questions.

Your dog/s must be of a trustworthy nature around children and other dogs in order to

board with NAILSWORTH CREATURE COMFORTS. It is your responsibility to inform me if this is not the case or you are unsure, and I do not board, walk or care for dogs with aggressive/reactive tendencies or any history of aggression.

If a dog in my care displays aggressive tendencies or is deemed to be putting any person or dog around it at risk, I will require the dog to be collected by you or your emergency contact in a timely fashion. Where this is not possible, I reserve the right to hand over the care of the dog to a secure kennel for which you will be responsible for payment and no refund for the dogs stay with me will be given in this scenario, you will sign online forms to say you have read and understood all T&C’s and your responsibilities.

Regretfully I am unable to board dogs who are known to bark or howl disruptively, due to

being residential boarding, consideration has to be given to my neighbors as a priority. I

also have a duty of care to the other dogs in my home, to ensure they have a peaceful and

stress-free stay with me. Failure to disclose this behavior will result in the emergency contact being utilized for cancellation of booking.

Paperwork Completion & Up To Date Vaccination History

All dogs in my care be it for day-care, walking or overnight boarding must hold up to date

vaccinations (DHPPI & LEPTO) to include kennel cough, for new KC vaccines this must have been administered a minimum of 4 weeks prior to their booking with NAILSWORTH CREATURE COMFORTS as this is a live vaccine and has a shedding period.

I require an up-to-date copy of your dog's vaccination records (can be uploaded to your consent forms online) to be kept on file with your dog’s other paperwork. All records stored are done so in line with GDPR.

Mandatory Requirements

Before your dog can be cared for by me, I must have:

Completed a meet and greet
All online forms completed and signed
Up to date copy of your dog/s vaccination history

Please Note - I cannot care for your dog without ALL of these.

Your Legal Requirements & Responsibilities / Recommendations

Dogs must be microchipped, and I recommend you insure them for medical treatment.

A secure collar and tag must be worn whilst in my care. All dogs staying with me will wear a

tag or collar which states my information supplied by me on arrival.

It is your responsibility to regularly check your paperwork and keep my records up to date for every new booking with me. That includes your name, address and contact, your emergency contact information, any changes to behavior, illness, and vaccination history.

Bitches In Season & Entire Males

Nailsworth Creature Comforts takes entire males (over 6 months old) on a case by case basis. I do not take entire males with any history of aggression, humping other dogs or marking homes.

Nailsworth Creature Comforts does not take bitches in season for home boarding or daycare.

As a general rule entire male dogs over 6 months old must be neutered if you wish for them to stay with me or come for day-care.
If a bitch comes into season whilst in my care, you understand that it will have to be collected for its own safety. In the first instance I would call you to inform you of the situation, should you not be contactable I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion. In this instance there will be no refund for home boarding/day care cut short. You should have a contingency plan in place for this scenario. If you own an entire bitch, your emergency contact should be fully aware that they have been nominated to collect your dog should this circumstance arise.

Illness and Contagious Infection

If your dog is showing signs of being unwell, please DO NOT bring your dog to daycare/for

boarding or send them on walks.

Just like a nursery or playgroup, we do not want illness rampaging unnecessarily through the other dogs, you must isolate your dog for the appropriate period of time and speak with the vet for advice on treatment. It is your responsibility to notify me of the situation, contact your vet for advice and not let your dog return until symptoms have passed, and a period of clearance has passed on the end of it.

Please also refer to my ***cancellations policy for refund policies in this scenario for ad-

hock bookings/repeat bookings and boarding.

Loose Stools and Vomiting

If your dog has diarrhea/vomiting/blood in stools, please contact your vet for advice and

following any treatment required allow 48 hours after last symptom before sending your

dog back into my care.

Eye infections/Gunky eyes

Please contact your vet for advice and following any treatment required allow 48 hours

after completing the course of treatment AND (not instead of) 48 hours symptom free

before sending your dog back into my care.

Kennel Cough

All dogs in my care must be routinely vaccinated for KC and have this administered with 4

weeks grace prior to any booking here. That does not mean that your dog can’t catch the

virus. If you notice any coughing/unusual croak like sounds from your dog, please contact

your vet for advice and treatment and do not send your dog in.

Please also notify me should your dog have been in my care up to 7 days prior to symptoms. Here at Nailsworth Creature Comforts we have a 3 week rule, KC has a 14 day incubation period so we ask for 7 days CLEAR of the last symptom before your dog can return to the rounds.

For any other signs of sickness or illness you must contact your vet for advice/the all clear

before sending your dog to my care.

Isolation Policy For Sick or Injured Dogs or those displaying dangerous or unhealthy behaviour

If your dog becomes ill or shows any symptoms/behavior that cause concern or puts

anyone (human or canine) at risk; whilst in my care, you understand that your dog will need

to be isolated from the other dogs for their own safety.

In the first instance I would call you to inform you of the situation; should you not be contactable and where necessary I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion.

If I believe the dog to be at imminent risk, I reserve the right to contact my

vet for advice or treatment. If I believe the dog to be showing potentially contagious

symptoms, I will require it to be collected at the first possibility, and it will be isolated in the

short term. In this instance there will be no refund for home boarding/ day care cut short.

Extreme Weather & Limitations to Routine

In extreme circumstances there may need to be limitations put on my walk lengths or

regular routines and patterns of care for your dog/s. These limitations will be in line with

local weather warnings and Local Animal Welfare Organizations and enforcers. (Stroud

District Council Dog Warden.) These limitations or restrictions are in place for your dog’s

Safety.

In extreme heat or prolonged periods of extreme heat

In extreme heat your dog’s walks may be limited/canceled to a shorter period of time than the usual hour. These walks will be woodland only (to offer shade) and will be to a stream or pond so the dogs can stay cool and keep hydrated or enrichment offered in the shade and safety of my garden in place of walks if deemed/advised necessary.

I will always carry fresh water for the dogs and will offer them a drink before or after their walk too. These walks may be at an earlier time than your usual slot or slightly later to avoid the hottest part of the day, you may be offered garden pop in’s in place of walks if on my walking rounds only.

In these circumstances I will contact you to advise you of my decision and, if necessary, give you the opportunity to cancel your walk at short notice without enforcing a cancellation fee.

Dogs in for boarding or day care will be given the opportunity to stay cool at home indoors with short periods outside with alternative enrichment where walks have been limited. We have paddling pools for the summer and troughs and will set up areas of shade. We also freeze vegetables such as carrots for the dogs to enjoy. It is recommended that your dog is

provided with a cooling jacket for such circumstances.

Heavy snow, floods or black ice

Wherever possible and if safe to do so I will always endeavor to still get to you for your

routine walks and bookings. In the event that roads are closed making it impossible or

extremely timely/dangerous to get to you or extreme weather warnings are in place with

the recommendation not to drive a decision may be made by me that cancelation is the only

option. In this scenario it may be at short notice. In this instance I will contact you to advise

you of my decision and where necessary give you the opportunity to cancel your walk

without enforcing a cancellation fee.

Dogs in for boarding or day care will be given the opportunity to walk from home indoors with short periods outside with alternative enrichment where walks have been limited. We will introduce brain games and toys, chews,and extra snuggles... that’s if the dogs don't want to come sledging!!! It is recommended that your dog is provided with a drying fleece for such circumstances.

Payment & Cancellation Policy

Boarding & Animal Care

For bookings over 48 hours, I require a 40% booking fee. This secures the dates you would like and is non-refundable. If you wish to cancel your animal's care/change it, you are liable for the whole cost as outlined. You can cancel and not be liable for full fee if one month’s

notice is given in writing.

Repeat bookings

For regular slot group walk or day-care bookings I require payment for the whole month the month prior.

This will be invoiced via email and payment by the end of the previous month the previous is

required for your bookings the following month to stand. A minimum of 2 week’s notice is

required for cancellation. You will be liable for full payment without this.

Ad - Hoc Walking & Day-care

I will invoice you for your weeks walks or day care on the Sunday every week via email.

Payment is required on receipt of invoice. I do not run into arrears with clients. 48 hours’

notice is required in writing for cancellation of ad-hoc walks or day care bookings. You will

be liable for full payment without this. Please note I do not accept cheques. Payment via

bank transfer, standing order or cash are acceptable. Full details can be found on my

Invoices.

GDPR Statement

Any personal information held by NAILSWORTH CREATURE COMFORTS will be held securely in a locked cupboard or on encrypted software in accordance with GDPR regulations. All staff that come into contact with your personal data are trained on how this data must be handled. You may request to see what information NAILSWORTH CREATURE COMFORTS holds in relation to you and your dog/s at any time. NAILSWORTH CREATURE COMFORTS does not use email marketing tools and does not share your data with third parties. NAILSWORTH CREATURE COMFORTS may contact you by email, phone, or whatsapp/text message in order to discuss your dog’s care, future bookings or amendments, and offers/ dates that may be of interest / relevant to you.

By contacting NAILSWORTH CREATURE COMFORTS regarding products, services, or further information you are actively agreeing to receive communications in accordance with the context that is appropriate due to the nature of our work. You may opt out of receiving further communications at any time by emailing NAILSWORTH CREATURE COMFORTS with "OPT OUT" as your message.

NAILSWORTH CREATURE COMFORTS is legally bound to hold all records of dogs in their care for a minimum of three years to comply with DEFRA's

regulations. These records as outlined above are held securely in line with GDPR.

Cancellation Notice

Your booking fee protects your dates from use by

other customers and is as always non-refundable. If you do need to cancel it is a loss of

income for NAILSWORTH CREATURE COMFORTS. That said I don’t wish for anyone to be out of pocket so I do want to highlight the deadlines for giving me notice to cancel, so that you can make informed and timely decisions. I will not be able to carry booking fee payment forward if you do decide to cancel. I will however in these circumstances introduce a 1 CALENDER MONTH cancelation policy for the remainder of your balance due, meaning if you need to cancel due to the risk of travel you will only lose your 40% booking fee but WILL NOT be invoiced in full for the remainder of the bill. It is worth noting that if the decision to cancel your trip is taken out of your hands your travel insurance may be able to assist with cancellation fees for our services. If you require an invoice to support a claim, I would be happy to provide this for you. Due to this, if you have a regular slot for animal care and wish to cancel; in order to hold your spot for future bookings, I will require 2 weeks full payment notice and then a

50% retainer thereafter, or I will have to offer the space to someone else in order to protect

my business.

Emergency Contact Details

Just in case you do find yourself in a position where your return is delayed you should

ensure that the emergency contact details I hold are up to date and that your contact is

aware and prepared to have your dog in the event of an emergency or delay to your return

to the UK. I will endeavor to keep your dog if you are delayed but due to my licensing

restrictions, I may not have adequate capacity to do so and as last resort, if your emergency

contact were unable or unwilling to step in, I may need to consider the use of local kennels

or another licensed home boarder as per my terms and conditions. I would work with you to

try to avoid this but making a plan before your departure is by far the easiest way to reduce

the stress and worry should this become an issue. If you are delayed and wish for me to

continue looking after your dog (if I have availability) this is charged at the usual rates. You

may also wish for your emergency contact to step in at that point and I will need your

permission to release your dog to anyone other than yourself.

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